The Cultural Entropy® Score

The Cultural Entropy score reveals the amount of energy consumed in doing unproductive or unnecessary work.

The Cultural Entropy score reveals is the degree of dysfunction (friction and frustration) in an organisation or any human group structure (community or nation) that is generated by the self-serving, fear-based actions of the leaders. As the Cultural Entropy score increases, the level of trust and internal cohesion decreases.

To gain trust, the leaders have to operate with authenticity and live with integrity. They have to demonstrate that they care about their people and the common good.

The Cultural Entropy score in an organisation is influenced by the fear-based actions and behaviours of the leaders, managers and supervisors.

When leaders, managers and supervisors are anxious and fearful, (when they have unmet deficiency needs and engage in dysfunctional behaviours such as control, manipulation, blame, internal competition, etc.) the Cultural Entropy score increases and employee engagement decreases. 

Conversely, when leaders, managers and supervisors engage in caring and trusting behaviours and the organisation encourages its employees to be responsible and accountable for their work, allowing them free rein to take initiatives which boost performance, the Cultural Entropy score decreases and employee engagement increases.  

Learn more about the Cultural Entropy score:

Article - High Performance: It's All About Entropy