Case Study

Bolton NHS Foundation Trust

Building a Values-Based Healthcare Organisation

Bolton NHS Foundation Trust is a major provider of hospital and community health services in North West England, delivering services from the Royal Bolton Hospital and also providing a wide range of community services from locations across Bolton. 

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Case Study

Salvation Army of Canada and Bermuda

Bridging Differences through Values

The Salvation Army is a Christian denomination, yet a profession of faith is not an employment prerequisite for many employees in their Canada and Bermuda territory. The group also operates across a vast geographic spread consisting of significant regional and cultural differences. How does one foster a cohesive culture in such a highly diverse organisation? 

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Case Study

Napranum Aboriginal Shire

Society has struggled to help improve the health and wellbeing of Indigenous people, as reflected by the current record levels of youth suicides, incarcerations and child removals in Australia. The major approach based on intervention, paternalism and prohibition has not worked; rather, it has further disempowered Indigenous peoples.

What would happen if things were done differently? 

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Case Study

Erongo RED

Towards the Vision for the Future: Electricity for all by 2020

During 2012, there were threats of closing Erongo RED down due to dissatisfaction from customers about service and unacceptable price hikes. The image of the organisation was poor, and the struggling relations between leadership and external stakeholders was regularly reported on in the media. Staff were fearful of losing their jobs. 

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Case Study

Hookstone Chase CP School

Harrogate – One Year On

Hookstone Chase is located in a part of Harrogate with a wide and varied socio-economic catchment. It also hosts the Autism Unit for Harrogate. The school has 258 pupils on roll, ages four to 11. It is considered to be a school within the mid-sized range in terms of pupil numbers.

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Case Study

Public Works and Government Services Canada

Building a Culture of Client Service Excellence

In 2010, Public Works and Government Services Canada (PWGSC) was dealing with complex, unprecedented change that was stretching systems and people beyond anything they had ever experienced.

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Case Study

Harper College

Making room for all

As academic organisations seek to enhance workforce effectiveness, they increasingly emphasise the value of diversity and of fostering a workplace inclusive of all. To achieve this end, we advocate an Appreciative Inquiry (AI) framework, which asks: What benefits and opportunities are currently made possible within an organisation because of diversity and inclusivity? 

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Case Study

Yale New Haven Health

A Values-Based Path to Collaboration

Yale New Haven is about to embark on the acquisition of a 511-bed Catholic hospital, The Hospital of Saint Raphael (HSR), six blocks away from its main academic medical center hospital, the Yale New Haven Health System leadership team was asked “what is our culture?” They found it was a question they couldn’t easily answer.

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Case Study

Barrett Values Centre

Transforming Culture in Larger Organisations 

This paper for leaders and change agents highlights the practical areas to address to support the start up of their cultural transformation journey.  While it was written with large organisations in mind, the contents can be helpful for organisations of all sizes.

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Case Study

BlueShore Financial

From Words to Action – Bringing Organisational Values to Life 

In 2004 BlueShore Financial embarked on a journey that would significantly change the organisation. They began a rebranding and redefining process, with the vision of becoming a boutique financial institution. They aimed to move away from the geographical confines of a community-based credit union to a regional player built on a community of interest, with a specific value proposition in mind.

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